Refund and Return Policy – SUNSISETOY

Effective Date: March 10, 2025

At SUNSISETOY, we want you to be completely satisfied with your purchase. If you are not fully happy with your item, we are here to help. Our Refund and Return Policy outlines the steps and conditions for returning items and obtaining refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days from the date of purchase.
  • The product must be unused, unworn, and in its original packaging with all tags and labels attached.
  • The item should be free from any damage and in a resaleable condition.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@sunsisetoy.xyz or call 078 3115 1789 within 30 days of receiving your order.
  2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.
  3. Return Shipping: Once your return is approved, we will provide you with the return instructions. Please note that the customer is responsible for the return shipping costs unless the item was defective or damaged.

3. Refund Process

Once we receive the returned item and verify that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method. Please note:

  • It may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
  • Shipping fees are non-refundable, except in cases where the item was defective or the wrong item was sent.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same steps as a return. Once we receive the returned item, we will send you the replacement item as per your request. If there is a price difference, we will issue an additional charge or refund as needed.

5. Non-Returnable Items

Some items cannot be returned. These include:

  • Products that are customized or personalized.
  • Gift cards or vouchers.
  • Products marked as final sale or non-returnable.

6. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately with photographic evidence of the issue. We will either provide a full refund or send a replacement at no additional charge.

7. Late Returns

Any returns made after the 30-day return window will not be eligible for a refund or exchange.

8. International Returns

For international orders, customers are responsible for return shipping costs and may incur additional customs duties. Please contact our customer service team for further details.

9. Contact Us

If you have any questions about our return or refund policy, please feel free to reach out: