Shipping Policy – SUNSISETOY

Effective Date: March 10, 2025

At SUNSISETOY, we are dedicated to providing a smooth and efficient shopping experience. This Shipping Policy outlines the details regarding shipping, delivery, and costs associated with your purchase of our products. By purchasing from SUNSISETOY, you agree to the terms outlined in this policy.

1. Order Processing Time

  • All orders are processed within 1-2 business days after the order is placed. Orders are not processed on weekends or holidays.
  • You will receive an order confirmation email once your order is successfully placed, and a shipping confirmation email once your order has been dispatched.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure that you receive your products as quickly as possible. Shipping times may vary depending on your location and the shipping method you choose at checkout.

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-4 business days.
  • Express Shipping: Estimated delivery time of 1-2 business days.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or issues with the carrier.

3. Shipping Fees

  • Domestic Shipping: Shipping fees will be calculated during checkout based on your delivery address and the shipping method you choose.
  • International Shipping: We offer international shipping, and shipping fees will be calculated at checkout depending on the destination country. Please note that the customer is responsible for any customs duties, taxes, or fees that may be incurred upon arrival in your country.

4. International Shipping

  • Countries We Ship To: We ship to most countries worldwide. International customers will see their shipping options and costs during checkout.
  • Customs Duties and Taxes: Customers are responsible for any customs duties, import taxes, or additional charges incurred when shipping to countries outside of the United Kingdom. Please check with your local customs office for more information on applicable duties and taxes.
  • Tracking: Once your order is shipped internationally, you will receive a tracking number to monitor the progress of your shipment.

5. Order Tracking

Once your order is shipped, we will send you an email containing the tracking number and a link to track your package. You can also log in to your account to view your order status and tracking details.

6. Address Accuracy

It is your responsibility to provide the correct shipping address when placing an order. SUNSISETOY cannot be held liable for any delays, lost packages, or misdelivery caused by incorrect or incomplete address information. Please double-check your shipping details before completing your order.

7. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for shipping.
  • Unavailable Delivery Areas: In some remote or restricted areas, shipping may not be available. If your address is not eligible for delivery, we will notify you and offer a solution, such as an alternative shipping address or a refund.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team at contact@sunsisetoy.xyz or call 078 3115 1789. We will assist you in filing a claim with the carrier and work to resolve the issue as quickly as possible.

  • Lost Packages: If your package is marked as delivered but you have not received it, please first check with your neighbors or local carrier. If it’s still missing, contact us, and we will investigate further.
  • Damaged Packages: If your order arrives damaged, please take photos of the damaged item(s) and packaging and contact us immediately. We will offer a solution, including a replacement or refund.

9. Changes to Shipping Policy

SUNSISETOY reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about shipping updates.

10. Contact Us

If you have any questions regarding shipping or your order, please contact our customer service team: